Effective Date: September 1, 2019
Your use of the Application is also subject to our Terms of Service, which are available at
Collection of Information
When you register for an account in order to access the Application and use our Services we collect personal information that can identify you (“Personally Identifiable Information” or “PII”) that includes, but is not limited to: (i) your name and your contact data (such as your email address, phone number and billing and physical addresses); (ii) demographic data (such as your gender and your date of birth); (iii) insurance information (such as Client’s insurance provider and insurance group number); (iv) payment information (such as Client’s credit or debit card number) or financial institution information (such as Provider’s deposit account information); (v) name and address of Client’s employer; (vi) family member names and dates of birth (for primary’s dependents) of Clients; and (vii) professional information regarding licensing, certification and other background information of Providers. We also may collect PII or protected health information (“Protected Health Information” or “PHI”) from a Client when the Client creates a profile, completes a health history or survey or makes a request for a licensed physician assistant or advance practice nurse (a “Provider”) to provide non-emergency general adult or pediatric healthcare services at Client’s home or other location or virtually via video-conferencing through the Application (a “Visit”). This may include, but is not limited to: (i) date and time of a Visit; (ii) name of the Provider with whom the Visit is scheduled; (iii) Client’s symptoms and any information added to Client’s electronic medical record regarding the Visit; and (iv) the location of the Visit.
The information that we collect varies depending upon how you use our Services. When a Client registers for an account, the Client will need to provide us with health-related information that a Provider will need to determine whether he/she is the best match for providing medical services to the Client. When a Provider registers for an account, the Provider will need to provide us with information relating to their license, certifications, specialties and other professional information.
Tracking and/or Analytics Services. We may use tracking and/or analytics services with your use of the Application. On your mobile device these services may record unique mobile gestures such as tap, double-tap, zoom, pinch, scroll, swipe and tilt but do not collect personally identifiable information that you do not voluntarily enter in the Application. These services do not track your browsing habits across mobile applications that do not use the same services. When you use our website these services may include collecting information such as your IP address, browser type, domain names, access times and referring website addresses. We use the information collected by these services to understand user behavior and optimize the performance of our website.
Non-Personally Identifiable Information. We also collect non-Personally Identifiable Information that is not health or medical information in the form of statistics and information regarding a user’s statistics and metrics obtained from third party devices (for example, GPS coordinates, etc.), which may be combined with personal information you submit through the Application and/or Services so that you can fully enjoy the benefits of the Application’s tracking, monitoring, and diagnostic tools. We may also request the following optional information as part of a Client’s profile so the Client can fully enjoy the features and functions of our Services: weight, height, and gender.
Location Data and Multimedia. Your use of the Application may also include collection of information from your mobile device. For example, the Application may request your permission to collect location data and/or may request access to multimedia (photos or videos) stored on your mobile device. Location data is not required for your use of the Application, and you have the option of declining collection of geolocation data. If you do not wish for your location data to be shared with FetchMD, please respond accordingly when prompted on your mobile device, or update the settings on your mobile device. Multimedia will only be collected from your device if you affirmatively select it to upload to the Application (i.e. you choose an image or video to store within the Application). Multimedia will not be shared with the exception of your profile photo, which will appear in your user profile and may be shared with Providers and Clients, as applicable.
Web Beacons. We may also use web beacons (invisible images often referred to as pixel tags or clear GIFs) in order to recognize users and assess traffic patterns, and we may include web beacons and cookies in our email messages in order to count how many email messages have been opened.
How we Use Your Information
Generally, we may use information in the following ways:
We use non-Personally Identifiable Information for purposes such as measuring the number of users utilizing various features of the Application, making the Application more responsive for users and delivering targeted advertising and non-advertising content. We may also use non-Personally Identifiable Information (for example, statistics regarding use and metrics) for research purposes, for marketing and promotional purposes, and to develop new features and functionality. We use IP addresses to analyze trends, administer the Application, track a visitor’s movement, and gather demographic information for aggregate, non-personally identifiable use.
Sharing your Information
We may share your information as follows:
SPECIAL NOTICE FOR CLIENTS: IF YOU ELECT TO MAKE YOUR PROFILE (OR THAT OF A MINOR OR FAMILY MEMBER) VIEWABLE BY PROVIDERS, ALL INFORMATION (EXCLUDING PERSONAL CONTACT INFORMATION) THAT YOU INCLUDE IN THAT PROFILE MAY BE VIEWED BY PROVIDERS. YOU SHOULD NOT ENTER ANY INFORMATION IN THE PROFILE THAT YOU (OR ANOTHER PERSON) WISHES TO REMAIN CONFIDENTIAL. IN ADDITION, A CLIENT WHO MAKES A REQUEST FOR A VISIT ON BEHALF OF A MINOR OR OTHER FAMILY MEMBER WILL HAVE ACCESS TO THE PHI OF THE MINOR OR OTHER FAMILY MEMBER RESULTING FROM THE VISIT.
Health Information Privacy Policies
The Health Insurance Portability & Accountability Act of 1996 (HIPAA) is a federal program requiring that all medical records and other individually identifiable health information used, or disclosed, by us in any form, whether electronically, on paper, or orally, are kept properly confidential. This Act gives Clients significant rights to understand and control how their health information is used. HIPAA provides penalties for covered entities that misuse personal health information.
We may use and disclose a Client’s medical records for each of the following purposes: treatment, payment, and health care operations:
We may also (i) create and distribute de-identified health information by removing all references to individually identifiable information and (ii) contact you to provide information about our services or other health-related services that may be of interest to you. Any other uses and disclosures will be made only with your written authorization. You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your authorization.
Clients have the following rights with respect to their PHI, which Clients can exercise by presenting a written request to FetchMD via email at email@example.com, this includes the right to:
How We Protect Your Information
All data is stored and transferred by means that meet or exceed standards defined by HIPAA. We use commercially reasonable administrative, technical, and physical measures to safeguard PII and PHI in our possession against loss, theft and unauthorized use, disclosure or modification. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over mobile applications or data storage system is 100% secure. Therefore, while we strive to make all reasonable efforts to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the unlikely event of a data breach, you will be notified as soon as reasonably possible, in accordance with applicable law. Furthermore, we are not responsible for any breach of security or for the actions of any third parties that receive the information.
Our safeguards to protect the security and privacy of your PII and PHI, as applicable, include, without limitation, the following measures:
How to Access or Update Your Information
Your Choices Regarding Our Use of Your Personal Information
We give you choices regarding our use of your PII for marketing purposes. Specifically, you may opt-out from receiving marketing-related emails from us. If you no longer want to receive marketing-related emails from us, you may opt-out of receiving such e-mails by sending an email to firstname.lastname@example.org.
We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send administrative messages to you; you cannot opt-out from receiving administrative messages.
Use of the Application by Minors
The Application and/or Services are not intended for use by, or directed to, children under the age of 13, and we do not knowingly collect information from anyone under the age of 13. Children under the age of 13 may not use the Application and/or Services.
By accessing, using and/or submitting information to or through the Application, you represent that you are not younger than age 13. If we learn that we have received any information directly from a child under age 13, we will use that information only to respond directly to that child (or his/her parent or legal guardian) to inform the child that he/she cannot use the Application and/or Services and subsequently we will delete that information.
If you are between age thirteen (13) and the age of majority in your place of residence, you may use the Application only with the consent of or under the supervision of your parent or legal guardian. If you are a parent or legal guardian of a minor child, you may, in compliance with the Terms of Service, use the Application on behalf of such minor child. Any information that you provide us while using the Application or receiving Services on behalf of your minor child will be treated as PII and PHI as otherwise provided herein.
Links to Third Party Sites
Notice of Violations
If you believe that FetchMD or a Provider has violated your privacy rights, you should contact us at the email address provided below.
How to Contact Us