The Retail Spillover in Healthcare

There are at least three noticeable ways in which the retail experience is spilling over into healthcare, industry experts say.

The first, says Michael Zucker, CEO and co-founder of FetchMD, is convenience. “Consumers have become very aware and attuned to the different ways in which they can acquire services and goods,” Zucker says. “Think of Uber, Amazon and Airbnb. Consumers are craving that same kind of experience in healthcare.” He adds that customers are also demanding better access and flexibility from providers.

 

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